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Accessibility Plan

This multi-year accessibility plan outlines the policies and actions that Freightcom Inc.. (“Freightcom” or “we” or “our”) has put in place and will maintain to prevent and remove barriers for people with disabilities, in compliance with the Accessibility for Ontarians with Disabilities Act (“AODA”). This multi-year accessibility plan will be reviewed and updated at least once every 5 years.

 

Statement of Commitment

Freightcom is committed to the objectives of the AODA and the Ontario Human Rights Code and will continue to provide its goods and services to individuals with disabilities consistent with the core principles of independence, dignity, inclusivity, and equality of opportunity.

 

Customer Service

Freightcom strives at all times to provide goods and services in a way that respects the dignity and independence of persons with disabilities. Freightcom is also committed to giving people with disabilities an equal opportunity to access its goods and services, allowing them to benefit from the same services, in the same place, and in a similar way as other customers.

To that end, Freightcom will take the following steps to ensure it continues to meet AODA requirements:

  • Provide training on accessible customer service to all new employees and volunteers.
  • Review and update policies and standards regularly to ensure high-quality, accessible customer service.
  • Continue to implement service disruption protocol by sending email communications to registered users and customers of Freightcom’s platform advising them of service disruptions, and if applicable, when and how alternate services may be obtained.

Websites and Web Content

Freightcom’s websites (www.freightcom.com and www.clickship.com) (collectively, the “Websites”) has complied with, and will continue to maintain compliance with, the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level AA. We will work with our web development group as well as utilizing online accessibility validator tools to identify and address any accessibility problems.

Freightcom has taken, and will continue to take, the following steps to ensure it continues to meet AODA requirements:

 
  • Work with our web development group to ensure WCAG 2.0 Level AA is met as required.
  • Conduct an assessment of the Website and conduct testing for accessibility.

 

Feedback

Freightcom has taken, and will continue to take, the following steps to ensure any feedback processes are accessible to people with disabilities:

  • Encourage feedback about our accessibility, including customer service and Website practices.
  • Feedback can be submitted by any of the channels provided under the Feedback page on the Website, which includes information about how we can provide accessible information upon request.
  • Freightcom will ensure all publicly available information is made accessible upon request, to a commercially reasonable extent.
  • We will work with individuals to determine how to meet their needs within a reasonable timeframe.

 

Accessible Formats and Communication Supports

Freightcom has taken, and will continue to take, the following steps to ensure its policies and information are accessible to people with disabilities upon request:

  • Upon request, provide or arrange for information in accessible formats and/or provide communication support for people with disabilities up to undue hardship.
  • Ensure that the information is provided in a timely manner, at no extra cost, and that the person making the request is consulted in order to determine the most appropriate format or support.
  • Train all staff in the availability of communications in accessible formats and to whom requests should be forwarded.
  • Ensure that specific people (applicable members of Human Resources, Marketing, and Information Technology) are aware of the importance of responding to information requests.

Training

Freightcom has provided, and will continue to provide, training to all employees and applicable independent contractors, on the requirements of the accessibility standards under the AODA and on the Human Rights Code of Ontario as it relates to people with disabilities. Training has been, and will continue to be provided in a way that best suits the duties of employees and applicable independent contractors.

Freightcom has taken, and will continue to take, the following steps to ensure all employees are provided with the training needed to continue to meet AODA requirements:

  • Provide ongoing training to all employees and applicable independent contractors by means of online and self-directed materials;
  • Continue to ensure our policies and training materials are made part of our orientation / on-boarding package; and
  • Keep records of the training provided under this section (in the form of completion certificates), which include the dates on which the training is provided, the name of the individuals to whom it is provided, and the type of training provided.

 

Accessible Emergency Information

Freightcom is committed to providing our employees and applicable independent contractors with publicly available emergency information in an accessible way, upon request.

Freightcom has taken, and will continue to take, the following steps to ensure their employees and applicable independent contractors are provided with accessible emergency information as per the AODA requirements:

  • Provide available emergency procedures/plan or public safety information in an accessible format. i.e. evacuation procedures, floor plans, health & safety information.
  • Provide individualized emergency response information to employees with disabilities when necessary.
  • Prepare for the specific needs employees with disabilities may have in emergency situations.

 

Recruitment

Freightcom has taken, and will continue to take the following steps to ensure it continues to meet the employment standards and in accordance with its policies:

  • notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment processes;
  • notify job applicants, when they are individually selected to participate in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be used;
  • If a selected applicant requests an accommodation, consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Workplace Emergency Response Information

Freightcom has provided, and will continue to provide, individualized workplace emergency response information to employees with disabilities where the disability is such that it is necessary and Freightcom is aware of the need for accommodation.

Where an employee who receives individualized workplace emergency response information requires assistance, Freightcom will designate a person to provide assistance and, with the employee’s consent, Freightcom will provide the workplace emergency response information to such person.

Freightcom has reviewed, and will continue to review, an employee’s individualized workplace emergency response information, at minimum, and:

  • Work to identify those employees that require an individual accommodation plan and involve them in the development of said plan, which outlines the accommodations we will provide.
  • Provide plans in accessible formats or using communication supports, as required.
  • Keep all individualized accommodation plan information private.
  • Work in consultation with the employee with disability to ensure that the appropriate communication supports and accessible formats are utilized.
  • The accommodation and return to work policy will document the steps Freightcom will take to facilitate the return to work of employees who are away from work due to disability.