Keep a lost or damaged shipment from becoming a disconnected claims process. ClickShip brings claims management into your shipping account and helps handle carrier communication, giving your team a clearer place to organize the case and keep customer follow-up moving.
Claims ManagementShipment records and supporting files
A damaged product or a missing package creates work beyond the original shipment: gathering documents, explaining the issue and following up with the carrier. ClickShip helps carry that process forward through its claims workflow and support team. Your business supplies the case details and paperwork, while ClickShip manages carrier communication, giving you more room to support the customer affected by the delivery problem.
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A dedicated claims management dashboard sits alongside ClickShip’s order and shipping tools, giving your team a familiar place to work when a delivery problem needs attention.
ClickShip manages communication with the carrier as part of the claims process, taking some of the back-and-forth off your team’s plate while the case progresses.
Order details, purchase documentation and relevant damage photos help explain what happened to the shipment, giving the claims process a more useful starting point for review.
ClickShip’s support team provides a contact point for questions about the shipping and claims journey, helping your team understand the next information needed for a specific case.
Find an order, understand an update or explore a product’s details. Keep the conversation close to the work.
Your AI Shipping AssistantWhat documents are attached to claim CL-184?
CL-184 is linked to order #1812. The file includes the purchase invoice, a photo of the outer carton and two product photos. Its description identifies damage to 1 ceramic vase.
A claim needs the details behind the delivery: what shipped, what arrived and what was affected. Bring the order information and supporting documents into a clear case, with ClickShip helping coordinate carrier communication while your team takes care of the customer.
The affected order and shipment details give the case a clear connection to the delivery issue.
Purchase records, the issue description and relevant photos help present the loss or damage for review.
Your paperwork supports the case while ClickShip manages carrier communication and helps with the claims process.
ClickShip’s claims process covers missing or damaged shipments. Its claims policy provides the requirements for the relevant shipment and carrier.
ClickShip manages carrier communication during the claims process. Your business provides the shipment details and supporting paperwork needed for the case.
The claims policy lists a cost or purchase invoice, a detailed loss or damage description and relevant photos, including the damaged package and product for damage claims.
Bring another part of your business into the same shipping platform.
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Parcel shipping built around how your business sells.Move everyday orders faster without losing control over price, service or customer updates.Explore
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