Your shipping questions.Our people, ready to help.
A new store. A shipping question. Your next stage of growth. Let’s find the right next step together.
What brings you here?
Let’s get your shipping set up.
Connect your store, explore your shipping options or see the platform with a ClickShip specialist.
How can we help?
Reach our team for help with your account or shipping workflow.
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The form is temporarily unavailable. Call us at 1-877-335-8740.
Three offices.One team to call.
Select a location for office and contact details.
Bolton
1-77 Pillsworth Road, Bolton, ON L7E 4G4Canada1-877-335-8740F: 1-718-310-3925
Montréal
8660 Darnley, Suite 100, Mont Royal, QC H4T 1M4Canada1-877-335-8740 ext. 196F: 1-718-310-3925
Burnaby
3185 Willingdon Green, Burnaby, BC V5G 4P3CanadaCentral support: 1-877-335-8740F: 1-718-310-3925
Still havequestions?
From connecting your store to paying an invoice, find your next step here.
Explore all FAQsPrefer a conversation?Our team is here to help.
CONNECT YOUR STOREHow do I integrate my storefront or marketplace?
Connect your storefront or marketplace from the Integrations dashboard in ClickShip, or download ClickShip from your platform’s app store.
Watch the step-by-step videosIMPORT YOUR ORDERSCan I ship without a direct integration?
Yes. Import your orders with a CSV file to manually fulfill and book shipments from any eCommerce platform, even if it doesn’t connect directly to ClickShip.
Explore CSV order importsBOOK A SHIPMENTHow do I book a shipment on ClickShip?
Book your shipment from the Orders dashboard or the Manual Shipments dashboard in your ClickShip account.
Log in to start shippingMANAGE YOUR INVOICESHow do I pay my invoices?
Sign in to Freightcom with your ClickShip account credentials, then open the Invoices dashboard to view and pay your shipping invoices.
Address validation, labels from your own carrier accounts and monthly subscriptions for advanced features are billed to the credit card saved under Payment Information in your ClickShip account settings.
Office holiday closures
ClickShip’s published office schedule. Carrier pickup and delivery schedules are separate.
| Holiday | Date |
|---|---|
| New Year’s Day | |
| Family Day | |
| Good Friday | |
| Victoria Day & National Patriots’ Day | |
| Saint-Jean-Baptiste Day (QC only) | |
| Canada Day | |
| Civic Day (ON) & British Columbia Day (BC) | |
| Labour Day | |
| National Day for Truth and Reconciliation (BC only) | |
| Thanksgiving Day | |
| Remembrance Day (BC only) | |
| Christmas Day | |
| Boxing Day |