Freightcom Inc. doing business as “ClickShip” (the “Company”, “our”, “us” or “we”) are committed to protecting the Personal Information (defined below) of our customers and website users (“you”) from unauthorized collection, access, use, or disclosure, theft or loss. We value your privacy and are committed to being accountable for how we treat your Personal Information. All employees, partners and affiliates are required to adhere to the protections described in this Policy.
“Personal Information” means any information (factual or subjective, recorded or not) about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal Information does not include business contact information, including your name, title, or business contact information.
This Privacy Policy (the “Policy”) addresses the appropriate collection, use and disclosure of Personal Information, the individual’s right to limit access to his/her record, and the secure disposal of the data when it is no longer required.
In this Policy, we explain how we collect, use and disclose your Personal Information that we obtain when you use our services, visit or use our website https://www.clickship.com, https://app.clickship.com and its subdomains or such other website as we may from time to time notify (our “Website”), or otherwise interact with us, and the steps we take to protect your Personal Information. The purpose of this Policy is to inform you of our privacy practices including:
This Policy should be read in conjunction with the Terms of Use of our Website, the Freightcom Insurance Terms, and the Terms of Service.
Please read this Policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, please do not use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this Policy. This Policy may change from time to time. Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the Policy periodically for updates.
If you are a California resident, California law may provide you with additional rights regarding our use of your Personal Information. To learn more about our data collection practices and your California privacy rights, visit the California Consumer Privacy Act of 2018 (CCPA) Privacy Notice.
2. OVERVIEW OF OUR PRIVACY PRACTICES
Our privacy practices are summarized here. The Company
To assist with meeting our privacy obligations, we have designated a contact person, the Privacy Officer, who is accountable for the Company’s compliance with applicable privacy legislation. The Company adheres to the privacy principles set out by the Canadian Standards Association (CSA). The CSA’s ten privacy principles serve as the basis of Canada’s federal privacy legislation, Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5). These principles form the basis of our Policy and how the Company collects, uses, discloses and safeguards the Personal Information we hold about you.
We collect only the information that is required to fulfil the purposes described in this Privacy Policy. We do not collect any other information, or allow information to be used for other purposes, without your express (i.e., verbal, written or electronic) consent - except where authorized to do so by law. We maintain information relating the users of our Website and the information they provide. Only Personal Information that is reasonably necessary is collected.
We collect and use several types of information from and about you, from various sources including:
(a) Information you Provide the Company Which Is Necessary to Use our Services
We ask for and collect the following Personal Information about you when you use our Website. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations and provide you with the Company’s website(s), products, services and applications. Without it, we may not be able to provide you with all the requested services.
Account or Registration Information. When you sign up for a Company account, or subscribe to our services, we require certain information to create and validate your account, such as your contact information, including but not limited to, your name, business name, username, password, mailing address, freight broker status, shipping address, e-mail address, telephone number.
Identity Verification and Payment Information. Such as images of your government-issued ID (as permitted by applicable laws), your ID number or other verification information, bank account, credit card information or payment account information.
(b) Information you Choose to Give us
You can choose to provide us with additional Personal Information beyond what is required to register for a basic account, including but not limited to the following:
(c) Information Automatically Collected By Using our Website and our Services
(d) Information from Third Parties
We collect Personal Information from other sources, such as:
you can opt-out of several third-party ad servers' and networks' cookies simultaneously by using an opt-out tool created by the Digital Advertising Alliance of Canada. you can also access these websites to learn more about online behavioural advertising and how to stop websites from placing cookies on your device. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.
we do not control these third parties' tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
We may use, store, and process Personal Information to (i) provide, improve, and develop our Website and our services, (ii) to perform our legal obligations and enforce our policies, and (iii) provide, personalize, measure, and improve our advertising and marketing.
enable you to access and use the Website and our services;
perform analytics, debugging and conduct research;
provide you with information, products, or services that you request from us;
provide customer service or handle customer complaints;
send you messages, updates, security alerts, and account notifications;
notify you about changes to our Website or any products or services we offer or provide though it; and
operate, protect, improve, our Website and our services, and personalize and customize your experience (based on your preferences).
Perform our Legal Obligations and Enforce our Policies: We may use Personal Information to:
detect and prevent fraud, spam, abuse, security incidents, and other harmful activity,
conduct security investigations and risk assessments,
verify or authenticate information provided by you,
comply with our legal obligations,
enforce our agreements with your or our third-parties,
enforce our Terms of Use, the Freightcom Insurance Terms, the Terms of Payment and other policies.
Provide, Personalize, and Improve our Advertising and Marketing. We may use Personal Information to:
send you marketing, advertising or promotional messages or materials, and other information based on your preferences,
personalize, measure, and improve our advertising,
administer surveys, sweepstakes, contests, or other promotional activities sponsored or managed by the Company or its third-party partners; and
analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you (based on your preferences).
If you do not want us to use your information to promote our services to you, please use the unsubscribe mechanism, located at the bottom of our e-mails. We provide an opportunity for any user to unsubscribe from our services or opt-out of contact for marketing purposes on an ongoing basis by using the unsubscribe mechanism at the bottom of our e-mails.
We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your Personal Information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
With our Service Providers – We may share your information with service providers that provide us with support services, such as credit card processing, website hosting, email and postal delivery, location mapping, product and service delivery, or analytics services. We aim at contractually prohibit these service providers from retaining, using, or disclosing your confidential Personal Information for any purpose other than performing agreed upon services for us. We strive to ensure that our service providers process the Personal Information with the same standards set out in this Policy.
In the Context of Corporate Transactions – If we become involved with a merger, divestiture, restructuring, reorganization, dissolution, sale or transfer, or other corporate transaction or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.
To Protect Property, Safety and Compliance with Applicable Law – We may disclose your information if we believe that the disclosure is required by law, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property, health or safety of our customers or partners. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. We may share your Personal Information enforce or apply our Terms of Use, the Freightcom Insurance Terms, and the Terms of Payment.
With our Marketing Service Providers – We may share your information with marketing service providers to assess, develop and provide you with promotions and special offers that may interest you, administer contests, sweepstakes and events or for other promotional purposes.
With Your Consent – We may share information about you with other companies if you give us permission or direct us to share the information.
When the Information Does Not Identify you – We may share your information in a way that does not directly identify you. For example, we may share information about your use of our websites in a manner that does not identify you, or we may combine information about the nature or frequency of your transactions with similar information about other people and share the aggregated information for statistical analysis and other business purposes. For example, the information on a shipping label may include information about the company from which you have purchased a product, and your name and address.
We may transfer Personal Information that we collect or that you provide as described in this Policy to authorized employees, agents, legal representatives, contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website administration, improvement and optimization, as well as credit agencies, carriers, and fulfillment centres) and who are contractually obligated to keep Personal Information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this Policy. Please note that third-party providers may change from time to time.
We may process, store, and transfer your Personal Information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country.
By submitting your Personal Information or engaging with the Website, you consent to this transfer, storage, or processing.
6. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Otherwise, we will ensure that your records are disposed of in a secure and privacy protective manner.
The following is a list of specific deadlines for how long we retain certain types of information
Under some circumstances, we may anonymize your Personal Information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
You may request to have all your Personal Information deleted. Please note that if you request the erasure of your Personal Information:
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:
Safeguards are in place to protect the security of your information. We keep the Personal Information we collect about you confidential and have adopted reasonable physical, technical and organizational procedures appropriate to the sensitivity of the data to safeguard the Personal Information you provide to us. These safeguards are aimed at protecting Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Notwithstanding the security measures we have in place, no collection, storage or transmission of information over the Internet on websites or otherwise can be guaranteed to be completely secure, and therefore we cannot ensure, warrant or guarantee the security of any such information. As a result, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.
Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards, which any Website visitor can view.
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at legal “at” freightcom.com.
Our Website may contain hyperlinks to the websites of third parties. We are not responsible for the privacy practices or the content of such other websites. Linked websites are maintained by third parties. Such links are provided for your convenience and reference only. the Company does not operate or control, in any respect, any information, software, products or services available on such third-party websites. The inclusion of a link to such website does not imply any endorsement of the services or the site, its contents, or its sponsoring organization. We strongly advise you to review the privacy Policy of every website you visit.
It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes. By law you have the right to request access to and to correct the Personal Information that we hold about you.
you can review and change your Personal Information by logging into the Website and visiting your account profile page.
If you want to review, verify, correct, or withdraw consent to the use of your Personal Information you may also send us an email at legal “at” freightcom.com to request access to, correct, or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
we will provide access to your Personal Information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:
We welcome your questions, comments, and requests regarding this privacy Policy and our privacy practices. Please contact us at:
Privacy Officer
+1 (289) 371-1005
We have procedures in place to receive and respond to complaints or inquiries about our handling of Personal Information, our compliance with this Policy, and with applicable privacy laws. To discuss our compliance with this Policy please contact our Privacy Officer using the contact information listed above.
As of January 1, 2020 verified California residents will have the right to:
For purposes of the CCPA personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.
In order to make a request for disclosure California residents may contact us by emailing legal "at" freightcom.com or calling +1 (289) 371-1005. We will ask you for information that allows us to reasonably verify your identity (that you are the person about whom we collected personal information) and will use that information only for that purpose. We may request that you submit a signed statement under penalty of perjury that you are the individual you claim to be. We will acknowledge receipt of your request within 10 days and will endeavor to respond within forty-five days of receipt of your request, but if we require more time (up to an additional forty-five days) we will notify you of our need for additional time. For requests that we not sell your information we will comply with your request within 15 days. We cannot respond to your request or provide you with personal information if we cannot verify your identity and confirm that the personal information relates to you.
You may make a request for disclosure of our information collection practices, the information we collected about you, or our sharing practices up to twice within a 12-month period. You may make a request that we not sell information or for deletion of your information at any time.
For requests for a copy of the personal information we have collected during the 12 months prior to your request we will endeavor to provide the information in a format that is readily useable, including by mailing you a paper copy or providing an electronic copy to your registered account, if you have registered an account with us.
For requests for deletion of your information please understand that California law permits us to retain certain information and not to delete it under certain circumstances. By way of example, we are not required to comply with a request to delete information if the information is necessary for us to complete a transaction for you or otherwise perform a contract; to detect, protect against, or prosecute security incidents, fraud or illegal activity; to use the information only internally in ways reasonably aligned with your expectations as our customer (such as maintaining sales records), and to comply with legal obligations. If we receive such a request from you we will notify any service providers we have engaged to delete your information as well.
We will not discriminate against you as a result of your exercise of any of these rights.
If you are over the age of 16 and would like to instruct us not to sell your personal information, please email us at legal "at" freightcom.com. We do not sell personal information of individuals we actually know are less than 16 years of age. Once we receive your Do-Not-Sell request we will wait at least 12 months before asking you to reauthorize personal information sales.
Selling Information. We do not sell your information for monetary consideration and we do not disclose your information for other valuable consideration. If, in the future, we enter into arrangements that fall within the definition of a “sale” under the CCPA, we will update this privacy policy and our compliance with the CCPA.
Using an Authorized Agent. You may submit a request through someone holding a formal Power of Attorney. Otherwise, you may submit a request using an authorized agent only if (1) you provide the authorized agent with written permission to make a request and (2) you verify your own identity directly with us. We will require the agent to submit proof to us that they have been authorized to make requests on your behalf.
During the past 12 months, we have collected the following categories of information from the listed sources, used it for the listed business purposes and shared it with the listed categories of third parties. The categories of information include information we collect from our website visitors, registered users, employees, vendors, suppliers and any other person that interacts with us either online or offline. Not all information is collected about all individuals. For instance, we may collect different information from applicants for employment or from vendors or from customers.
Category of Information collected |
Source **describe source or state Not Collected |
Business purposes * for use **select appropriate purpose or state Not Collected |
Categories of third parties receiving information **select appropriate category or state Not Shared |
Identifiers (name, alias, postal address, email address, phone number, fax number, account name, Social Security number, driver's license number, passport number, unique personal identifier, IP address) |
Individuals submitting information to us; information we automatically collect from site visitors; information we may receive from third-party marketing and data partners. |
Auditing relating to transactions; security detection, protection and enforcement; functionality debugging/error repair; |
Service providers (such as payment processors, mail houses, marketing partners, shipping partners, employee benefits partners); affiliated companies; government regulators; |
Sensitive Information (name with financial account, medical, health, and health insurance information, user name and password) |
Individuals submitting information; employment applications; employees. |
Auditing relating to transactions; security detection, protection and enforcement; functionality debugging/error repair; ad customization; performing services for you; internal research and development; quality control. |
Service providers (such as payment processors, mail houses, marketing partners, shipping partners, employee benefits partners); affiliated companies; government regulators; law enforcement; strategically aligned businesses; |
Protected classification information (race, gender, ethnicity, religion) |
Individuals submitting information. |
Auditing relating to transactions; security detection, protection and enforcement; functionality debugging/error repair; ad customization; performing services for you; internal research and development; quality control. |
Service providers (such as payment processors, mail houses, marketing partners, shipping partners, employee benefits partners); affiliated companies; government regulators; law enforcement; strategically aligned businesses; |
Commercial information (transaction history, products/services purchased, obtained or considered, product preference) |
Individuals submitting information; information we automatically collect from site visitors; information we may receive from third-party marketing or data partners. |
Auditing relating to transactions; security detection, protection and enforcement; functionality debugging/error repair; ad customization; performing services to you; internal research and development; quality control. |
Service providers (such as payment processors, mail houses, marketing partners, shipping partners, employee benefits partners), affiliated companies, government regulators, law enforcement, strategically aligned businesses, |
Electronic network activity (browsing or search history, website interactions, advertisement interactions) |
Information automatically collected from site visitors. |
Auditing relating to transactions; security detection, protection and enforcement; functionality debugging/error repair; ad customization; performing services for you; internal research and development; quality control. |
Service providers (such as payment processors, mail houses, marketing partners, shipping partners, employee benefits partners); affiliated companies; government regulators; law enforcement; strategically aligned businesses.
|
Audio, video or similar information (customer service calls, security monitoring) |
Individuals submitting information; information we collect for security purposes. |
Auditing relating to transactions; security detection, protection and enforcement; functionality debugging/error repair; ad customization; performing services for you; internal research and development; quality control. |
Service providers (such as payment processors, mail houses, marketing partners, shipping partners, employee benefits partners); affiliated companies; government regulators; law enforcement; strategically aligned businesses.
|
Biometrics |
Individuals submitting information Information we collect for security purposes |
Auditing relating to transactions; security detection, protection and enforcement; functionality debugging/error repair; ad customization; performing services for you; internal research and development; quality control. |
Service providers (such as payment processors, mail houses, marketing partners, shipping partners, employee benefits partners); affiliated companies; government regulators; law enforcement; strategically aligned businesses.
|
Geolocation |
Information we automatically collect from site visitors. |
Auditing relating to transactions; security detection, protection and enforcement; functionality debugging/error repair; ad customization; performing services for you; internal research and development; quality control. |
Service providers (such as payment processors, mail houses, marketing partners, shipping partners, employee benefits partners); affiliated companies; government regulators; law enforcement; strategically aligned businesses.
|
Professional, educational or employment related information |
Information submitted by individuals; information received from third parties in connection with vendor or employment status or applications; information we observe in connection with vendor or employment oversight. |
Auditing relating to transactions; security detection, protection and enforcement; functionality debugging/error repair; ad customization; performing services for you; internal research and development; quality control. |
Service providers (such as payment processors, mail houses, marketing partners, shipping partners, employee benefits partners); affiliated companies; government regulators; law enforcement; strategically aligned businesses; |
Inference from the above (preferences, characteristics, behavior, attitudes, abilities, etc.) |
Internal analytics |
Auditing relating to transactions; security detection, protection and enforcement; functionality debugging/error repair; ad customization; performing services for you; internal research and development; quality control. |
Service providers (such as payment processors, mail houses, marketing partners, shipping partners, employee benefits partners); affiliated companies; government regulators; law enforcement; strategically aligned businesses; |
*More specifically, the business purposes include:
Performing services for you:
Advertising customization:
Auditing relating to transactions, internal research and development:
Security detection, protection and enforcement; functionality debugging, error repair:
To resolve disputes, to protect the rights, safety and interests ourselves, our users or others, and to comply with our legal obligations.
Quality control: