ClickShip Frequently Asked Questions

There is no limit to the number of storefronts or marketplaces you can integrate on your ClickShip account. You can even integrate multiple stores from within the same platform. For a full list of our integration partners, check out our integrations page.

You can quickly and easily integrate your storefront or marketplace either on the “Integrations” dashboard within the ClickShip platform, or through downloading ClickShip on the integration’s app store.

For a comprehensive step-by-step guide on how to integrate your platform or marketplace, check out our video library page.

Real-Time Rates are currently available for the following integrations:

• Shopify
• WooCommerce
• Magento 2
• Lightspeed
• Wix
• BigCommerce

The process for setting up Real-Time Rates differs between each integration. For a comprehensive step-by-step guide on how to set up Real-Time Rates for your integration, check out our video library page.

Absolutely! With our easy-to-use CSV order import functionality, you can use ClickShip to manually fulfill and book shipments for any eCommerce platform, even if it doesn’t directly integrate with ClickShip.

To learn more about this feature, check out our CSV Imports page.

You can book shipments on ClickShip easily from either the Orders dashboard or the Manual Shipments dashboard!

See how easy it is with this step-by-step guide

Yes, ClickShip offers a range of shipping services through our carrier partners including domestic parcel and pallet shipping, cross-border pallet shipping between Canada and the US, and international parcel shipping from Canada to any global location.

Yes, ClickShip offers shipping insurance for businesses that want to protect their shipments. The platform offers insurance coverage for lost or damaged packages, providing added peace of mind for businesses. We also offer a comprehensive claims resolution service for lost or damaged shipments.

There are no minimum quantities for courier pickups with ClickShip. One package is all you need!

Shipping invoices for ClickShip can be viewed and paid for by using your ClickShip account credentials to sign into Freightcom and navigating to the Invoices dashboard.

Invoices for ClickShip features and services, including address validation fees, label fees from your own carrier accounts, and monthly subscription fees for advanced features, are billed to the credit card you add on the Billing & Invoices dashboard on the ClickShip platform.

For ClickShip features and services, ClickShip accepts all major Visa and MasterCard credit cards. Payments for shipping invoices made through Freightcom can be made via cheque, Electronic Funds Transfer, e-transfer and credit card.

For all Electronic Funds Transfer payments the remittance details should be emailed to accounting@freightcom.com and e-transfers sent to accounting@freightcom.com along with the password to the same email address.

Before launching your eCommerce store, create a clear business plan. Define your objectives, target audience, marketing strategies, and financial projections. This blueprint will keep you on track and enable well-informed decisions as you grow your business.

Yes you can! You can manage your plan and subscriptions in the “Subscription Details” section in your Billing and Invoices dashboard.

Any upgrades added to your account will be billed pro-rata based on the remaining days of the current billing cycle, and any downgrades go into effect at the end of the current billing cycle.