Keep shipment progress within reach after the label is printed. ClickShip brings tracking into the same workspace as your orders, helping your team review carrier updates, respond to delivery questions and keep customers connected to the purchase they are waiting for.
Shipment trackingCollected by the carrier
Moving to your customer
Received at destination
A shipment leaving the warehouse is the start of another part of the customer experience. Tracking keeps that journey connected to the original order, with carrier updates giving your team a clearer view of its progress. When a customer asks about a parcel or a pallet delivery, the relevant shipment information is close at hand, ready to support a useful conversation.
Connected tools. Practical advantages. Choose the capabilities your team needs.
Review shipment information in the same ClickShip environment as order management, keeping the connection between the purchase, its shipping record and the customer’s delivery question easy to follow.
Use the latest available carrier events to understand reported shipment progress, with the tracking record providing a starting point when a delivery needs a closer look.
Supported tracking updates and shipment notifications help customers follow their purchase after dispatch, keeping delivery information connected to the storefront experience they already know and trust.
Pair shipment visibility with supported Custom Branding features to bring your business identity into the post-purchase journey and make customer-facing tracking feel like part of your store.
Find an order, understand an update or explore a product’s details. Keep the conversation close to the work.
Your AI Shipping AssistantTrack order #2086.
#2086 is in transit. Its latest recorded event is arrival at the Montréal sorting facility at 08:42. The destination is Québec City, and no delivery confirmation is posted yet.
A customer asks about a replacement part already on its way. The team opens the connected shipment, reviews the latest carrier event and shares the tracking details. The conversation starts with the order’s actual progress, keeping the next response useful.
A booked shipment brings its tracking information into the order’s ongoing delivery story in ClickShip.
Available updates show reported progress as the shipment moves through the carrier’s delivery network.
The connected record helps your team answer the customer’s question with relevant shipment information.
Tracking reflects information supplied by the carrier. The events and timing available depend on the service and the shipment’s progress.
Yes. ClickShip brings order management and shipment tracking into the same workspace, making it easier to find the shipment behind a customer question.
Supported Custom Branding features can personalize customer-facing tracking. Explore the branding options and add-ons available for your ClickShip account.
Bring another part of your business into the same shipping platform.
Digital Custom BrandingA recognizable delivery journey · A more polished presentationExplore
Order managementA central order view · Faster order discoveryExplore
Claims ManagementCarrier communication supported · Claims kept in contextExplore
Parcel shipping built around how your business sells.Move everyday orders faster without losing control over price, service or customer updates.Explore
Move oversized products without separating freight from eCommerce.Sell larger products with a shipping workflow designed for both operational teams and online buyers.ExploreBring order context and shipment progress together so your team can respond with a clearer view of the journey.
Start with a free account for core shipping tools. Add specialized premium features as your business grows.
Explore plans and features